The Dukley Hotel and Resort (“Dukley”) collects the following data:
You directly provide Dukley with most of the data we collect. We collect data and process data when you:
The Dukley may also receive your data indirectly from the following sources:
When giving information to Dukley, in any form, you guarantee that the information you provided is accurate, that you are legally competent and authorized to dispose of such information, and that you agree completely that Dukley can use your data and collect them in accordance with the Law and terms and conditions hereunder.
The Dukley collects your data so that we can:
· to communicate with you and to keep you informed of our new features and enhancements, latest update sand services;
· to establish and maintain a responsible commercial relationship with you and to provide ongoing service;
· to manage and develop our business and operations;
· to process, fulfill and record reservations and/or purchases;
· to contact you for confirmation or customer service after reservations and purchases are made or after you sign up for or participate in certain activities;
· to send information requested, answer enquiries, arrange visits;
· to track reservations and corresponding resort stays;
· to understand your need sand preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better;
· to communicate special offers, competitions and featured items if you choose to receive such notices;
· to meet legal and regulatory requirements;
· for the safety and security of our guests and staff;
· to market our websites and products;
· to conduct statistica land demographic analysis, intended to improve the Site.
If you agree, the Dukley will share your data with our partner companies so that they may offer you their products and services.
When the Dukley processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Dukley,as handler of your data, respects your privacy and undertakes to protect your personal data, securely stored at Montenegro.
Collection and safekeeping of data is conducted under the Law on personal data protection of the Republic of Montenegro (PDPL), other rules governing area concerned,applicable in Montenegro, as well as under General Data Protection Regulation of EU (GDPR).
The Dukley will keep safe your data collected on the basis of the Law for as long as requested by certain law or other statutory legal regulation.
Data collected by Dukley on the basis of contractual relations as long as necessary for the purpose of fulfilling the contract and providing of the services.
Data on name, surname and e-mail address collected by Dukley on the basis of legitimate interest for the purpose of direct marketing will be kept in our guest database for 10 years.
Other data collected by Dukley on the basis of explicit consent (mobile telephone number, number of children, marital status, pets, interests, meanings of travelling, accommodation preferences and other data above mentioned) will be kept in its database for 5 years.
Once this period has expired, data will be deleted automatically.
The Dukley would like to send you information about products and servicesof ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt-out at alater date.
You have the right at any time to stop the Dukley from contacting you for marketing purposes or giving your data to other members of the our company group.
If you no longer wish to be contacted for marketing purposes, please contact us at customer
Dukley is particularly dedicated to personal data protection of children. Personal data of minors are handled in accordance with the Law, in a manner that is in the best interest of a minor. Every data handling of children up till age of 18 is allowed with previous exclusive consent of a parent or guardian.
The right to access – You have the right to request the Dukley for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that the Dukley correct any information you believe is inaccurate. You also have the right to request the Dukley to complete the information you believe is incomplete.
The right to erasure – You have the right to request that the Dukley erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that the Dukley restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to the Dukley’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that the Dukley transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to file a complaint - You have the right to file a complaint to competent supervisor authority if you deem that any of your rights are violated.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: +382 69 170 006
Or write to us: customerservice@dukley.com
Cookies are text file splaced on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
The Dukley use scookies in a range of ways to improve your experience on our website, including:
There are several different types of cookies, however, our website uses:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Dukley’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
The Dukley keeps its privacy policy under regular review and places any updates on this web page.This privacy policy was last updated on 20 October 2023.
By visiting our websites and using our services, you agree to the terms of our Privacy Policy. We recommend checking this policy periodically for changes and updates.
If you have any questions about the Dukley’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do nothesitate to contact us.
Call us: +382 69 170 006
Or write to us at: customerservice@dukley.com
Address: Zgrada Harmonia, Poluostrvo Zavala, 85310 Budva, Montenegro.
Should you wish to report a complaint or if you feel that the Dukley has not addressed your concern in a satisfactory manner, you may contact the Agency for Personal Data Protection and Free Access to Information, with registered seat in Podgorica,Montenegro.
Any disputes arising out of or relating to this Website shall be governed by and construed in accordance with the laws of Montenegro and you shall agree to submit to the non-exclusive jurisdiction of the Montenegrin courts.
